Notifying Vertex Supplies About a Return

You have seven days after receiving your order in full to notify us in writing that you wish to send the goods back to us for a full refund. Goods must be returned unused, unassembled, in their original packaging, and in a resalable condition. Vertex Supplies reserves the right to deduct for any missing parts, signs of assembly, or damage to the product.

To arrange a return, please contact us on 01442 736 384 or email us at: info@vertexsupplies.co.uk

Collecting & Processing a Return

Goods to be returned will be collected by us or our carrier. The cost of return carriage will be quoted on an order-by-order basis and is dependent on your location and the item you wish to return.

It is the buyer’s responsibility to be present at the time of collection. Should a collection be missed, Vertex Supplies reserves the right to charge for arranging another collection.

Alternatively, customers have the option to return goods themselves at their own expense and risk. Please contact us to obtain an address of where the goods need to be sent to.

Upon receipt and inspection of the returned goods, Vertex Supplies will then refund the value of your order (the return carriage charge will be taken off the final refund figure).

Please note that the original cost of carriage is always non-refundable.

If there is damage to products and/or clear evidence of use then Vertex Supplies reserves the right to make a further deduction to the final returned amount.

Where do you not have a right to return?

There are certain instances where returns cannot be accepted, and these are:

• Made-to-Order products – these are products from our range that are specifically Made-to-Order and cannot be returned. These products are highlighted as Made-to-Order on product pages online. Refused deliveries of Made-to-Order products are not eligible for a credit.
• Personalised products that are tailored to your requirements e.g. a different colour that is not standard or a bespoke size/configuration.

The above conditions do not affect your statutory rights when goods are faulty, damaged or not as described.

Refunds

Refunds are processed within 10 working days of receiving goods.