Vertex Delivery Information
Is FREE delivery offered on all your products?
Yes, delivery is FREE on all the items we stock.
UK Highlands & Islands
For deliveries to some parts of Scotland, the Highlands and off-shore Islands, a surcharge will apply. Please contact us for pricing.
AM or Timed Deliveries
For AM deliveries or timed deliveries, a surcharge will apply. Please contact us for pricing.
Delivery to Northern Ireland
Unfortunately, due to changes as of 1st January 2020, we are currently unable to accept orders for delivery to Northern Ireland. This will be reviewed on an ongoing basis, and we hope to resume this service as soon as possible.
Do you deliver outside of the UK?
In short, yes! For more info, give us a bell on 01442 736 384 or ping us an email.
When will my order be delivered?
Estimated delivery times are detailed on each product page and these are given in good faith.
If an item is out of stock, we’ll contact you to advise the lead time and/or to suggest a stock alternative.
If you have an urgent requirement, please do contact us and we’ll do our very best to help you. Sometimes deliveries can be expedited, or speedier alternatives suggested.
What time, and which days do you deliver on?
Deliveries will be made during working hours, Monday to Friday. Unfortunately, we cannot always provide an exact date at the time of ordering. If you would like to know when your order will arrive, you can email us at info@vertexsupplies.co.uk and our customer service team will do their best to help you.
Where do you deliver to?
We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except some parts of Scotland, the Highlands and off-shore Islands where a surcharge will apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however, you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@vertexsupplies.co.uk.
How will my item be delivered?
Parcelised Deliveries: these are made between the hours of 8am and 6pm to ground floor entrance only. We’re unable to offer a pre-call or a call-on-arrival service but, at your request, the goods can be left somewhere safe, e.g. with a neighbour, in garage or porch (please provide instructions in the notes sections when checking out). Otherwise, someone is required to be present at the delivery address to sign for receipt of delivery. Palletised Deliveries: larger orders will be kerbside, palletised deliveries between the hours of 8am and 6pm on an agreed day. If required, we can offer a one-hour pre-call. In the event of no one being available to accept delivery on the agreed delivery date, a re-delivery charge will be applied.
Problems with deliveries
Unfortunately, damages during delivery and errors in picking orders can happen. Orders must be checked immediately upon delivery and any shortages, discrepancies or damage must be notified in writing within 24 hours. If damage is suspected, please highlight to the delivery driver and sign for as “damaged”.
Returns
For goods ordered incorrectly or unwanted, these may be returned provided they are unused, unassembled, in their original packaging and in a resaleable condition. Goods to be returned will be collected by us or our carrier. The cost of return carriage will be quoted on an order by order basis and is dependent on your location and the item you wish to return. The value of your order will be refunded in full once the goods have been received and inspected.
Please note that the original cost of carriage is always non-refundable.
Problems with deliveries
We use standard UK couriers for most of our items, and unfortunately damages can, and do happen. If this is the case, please send an email to our customer services team as soon as the item is received to: info@vertexsupplies.co.uk or call the team, and we will deal with this for you as a priority.
If possible, it would help us enormously if you could attach a photo of the damage that you are reporting to us, in your email.